Your Questions Answered
How do I Cancel or Reschedule a Maintenance Appointment?
Maintenance requests can be easily submitted through the Resident App. When you submit a maintenance request, a maintenance technician will contact you through the app or via email. If you need to cancel or reschedule an appointment, simply provide that information in the communication thread.
How do I Place a Maintenance Service Request?
Submitting a maintenance request is a simple process using the Resident App. Once you download the app from the home page, click the “Maintenance Request” button, this will prompt you to either make an emergency call or input a maintenance request. If you make a maintenance request, it will be sent directly to our team of on-site maintenance professionals. When submitting maintenance requests, please be as descriptive as you can and include photos if possible.
Who do I Contact During Regular Hours?
During regular hours, we ask that any requests are brought to the Concierge on duty who will be happy to assist or direct you to the correct person. For any afterhours, non-emergency requests please use the Concierge email or Resident app to submit your request.
Who do I Contact After Hours?
For after-hours non-emergency maintenance issues, please contact the concierge on duty, each of our property's concierge phone numbers can be found in the resident app or resident welcome email. Emergencies are responded to as quickly as possible, typically within one hour.
What Should I do If I’m Locked Out of My Suite?
If you are locked out of your suite, please visit the concierge or management office with a government-issued ID that shows your address, and we will happily assist you in regaining access.