Statement of Commitment

At Tricon, (the “Company”) we are committed to creating an inclusive and accessible experience for our residents, members of the public, and other third parties with disabilities. We strive to ensure that everyone can access our services and participate fully, regardless of ability.

We are committed to treating people with disabilities in a way that allows them to maintain their dignity, respect and independence. We will work to identify, remove and prevent barriers to accessibility and respond to accessibility needs in a timely manner.

Our commitment is guided by the Accessibility for Ontarians with Disabilities Act (AODA) and applicable accessibility standards and legislation.

Training

The Company will provide accessibility training to its employees, volunteers, and individuals who interact with the public as required under the AODA and the Ontario Human Rights Code.

Tricon will take reasonable steps to ensure that contractors and other third parties providing goods, services, or facilities on behalf of the Company have received accessibility training as required under applicable legislation.

Information and Communications

Tricon endeavours to communicate with people with disabilities in a manner that takes into account their disability. Upon request, Tricon will provide or arrange for accessible formats and communication supports for persons with disabilities in a timely manner and at no additional cost, taking into account the person’s accessibility needs.

Information related to this Policy is available upon request and will be provided in an accessible or alternative format as appropriate.

Tricon is committed to ensuring that it’s public websites and web content conform with the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, as required under the Integrated Accessibility Standards Regulation, except where exemptions permitted by law apply.

Assistive Devices

We permit the use of personal assistive devices in any areas of Tricon’s premises to which members of the public or other third parties have access, subject to health, safety, and security restrictions.

Service Animals and Support PersonsWe welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public or other third parties. The person with the service animal is responsible for its care and control at all times. If it is not readily apparent that an animal is a service animal Tricon may request documentation permitted under applicable legislation.

In the event a service animal may be excluded from Tricon’s premises by law or due to the health and safety of another person, Tricon will consider all relevant factors and options in determining a solution to meet the needs of that person.

Persons with disabilities, accompanied by a support person will be permitted to enter Tricon’s premises that are open to the public or other third parties with their support person. Should persons with disabilities request to discuss confidential tenancy information with onsite property management office accompanied by a support person, Tricon may request written consent to disclose.

In the event a support person may be excluded from Tricon’s premises by law or due to the health and safety of another person, Tricon will consider all relevant factors and options in determining a solution to meet the needs of that person.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities used by persons with disabilities, Tricon will provide notice as soon as practicable.

Notices will include:

• Information about the reason for the disruption;
• Its anticipated duration; and
• A description of alternative facilities or services, if available.

Notices will be posted in the conspicuous locations, on applicable digital platforms, as well as through other reasonable methods.

Customer Feedback

Tricon welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Feedback may be provided in person, by telephone, in writing, by email, or through other accessible communication methods. Accessible formats and communication supports will be provided upon request. Tricon will endeavour to provide a timely response.

Public Spaces Accessibility

Tricon will maintain accessible public spaces and communicate disruptions affecting accessible features.

Changes to Existing PoliciesThis document is publicly available. Accessible formats are available upon request.

This policy will be reviewed regularly and updated as required to ensure ongoing compliance with applicable accessibility legislation.

Tricon maintains a Multi-Year Accessibility Plan outlining its strategy to prevent and remove barriers and meet requirements under the AODA. The plan is reviewed and updated periodically and is available in accessible formats upon request.

Last Updated: June 2026