Maintenance & Repairs

Maintenance requests can be easily submitted through the Resident App. When you submit a maintenance request, a maintenance technician will contact you through the app or via email. If you need to cancel or reschedule an appointment, simply provide that information in the communication thread.

Submitting a maintenance request is a simple process using the Resident App. Once you download the app from the home page, click the “Maintenance Request” button, this will prompt you to either make an emergency call or input a maintenance request. If you make a maintenance request, it will be sent directly to our team of on-site maintenance professionals. When submitting maintenance requests, please be as descriptive as you can and include photos if possible.

During regular hours, we ask that any requests are brought to the Concierge on duty who will be happy to assist or direct you to the correct person. For any afterhours, non-emergency requests please use the Concierge email or Resident app to submit your request.

For after-hours non-emergency maintenance issues, please contact the concierge on duty, each of our property's concierge phone numbers can be found in the resident app or resident welcome email. Emergencies are responded to as quickly as possible, typically within one hour.

If you are locked out of your suite, please visit the concierge or management office with a government-issued ID that shows your address, and we will happily assist you in regaining access.

A maintenance emergency is any condition that may create an unsafe situation for you and your family, or cause worsening damage to the suite if left unrepaired. This includes fire, flooding, leaks, heating/cooling system or plumbing failures, major electrical issues and major structural defects.

When you move into a suite, you’ll find that it’s well-maintained and clean. Tricon asks that you maintain the suite and keep it in the same condition. If you require any maintenance in your suite, please notify us immediately and we will complete any necessary repairs as soon as possible. Please note, however, that residents are responsible for the repair of undue damage to the suite or residential complex.

Yes, we conduct regular and thorough inspections of the building structures, roofs, HVAC systems, electrical and plumbing, fire and security systems, grounds, landscaping, parking areas and more. Each Tricon property has a comprehensive preventative maintenance program in place. Our property managers and in-house maintenance team conduct monthly and annual assessments of every building.

Yes. Cable and internet services are available at all Tricon properties. Select communities offer exclusive resident deals through preferred providers, including Rogers or Beanfield.

Your suite is your home, so feel free to bring out your creative side. However, keep in mind that, prior to your move-out, you will be required to return the walls to the condition they were in when you moved into the suite (including, but not limited to, repainting, filling nail holes, etc.). Electrical, plumbing, and major structural modifications are not permitted, as per your lease and in accordance with the Residential Tenancies Act (RTA).